DirecTV Customer Service

This is what I write to DirecTV. Bear in mind that the comment form only allows 1000 characters.

I’ll start at the top. Why do you need to ask for a bunch of my information for me to fill out this form? I’m ALREADY LOGGED IN. Why is my “Title” mandatory??????

Why can I only write 1000 characters? Why don’t you have a live chat or email that members can just write to? I got MANY messages on my phone ensuring that as a new member, you really cared about me. I would not think so, judging from this website.

Your channel guide is awful. I have to scroll up ten screens to move ahead one hour?? Why can’t I tell if a show is ALREADY set to record on my DVR? Why on EARTH do you send me an EMAIL every single time I ask a show to record? You don’t do that with my iPhone app, what exactly is different about the website that requires this email to be sent?

Why can I not hide all of the irrelevant, pay-per-view channels I will NEVER use? Or the sports channels? I HATE sports.

Please arrange a time for us to discuss these and many, many more issues with your service and website. Thank you.

This is what DirecTV writes back to me.

Dear Mr. Brigleb,

Thanks for writing about our website and DIRECTV service. I see that you’re one of our new customers and I want to welcome you to DIRECTV!

I just wanted to let you know that we received your email and I have forwarded it for special handling. A specialist will respond as soon as an agent is available (likely within 48 hours). For immediate assistance, please call us at 1-800-531-5000.

Sincerely,

Jenny U.
Employee ID 100126880
DIRECTV Customer Service

P. S. Football season is here! Catch up to 14 games every week this fall with NFL SUNDAY TICKET, now available at directv.com/nfl.

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MY ACCOUNT: FAST, SECURE, AND FREE!
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Online account access with loads of possibilities! Pay your bill, set up automatic payments, view your account history, and add or change services 24/7! Register now at: directv.com/myaccount.

Why do I wonder if this is customer service… or I’m part of an advertisement?